Frequently Asked Questions
Everything you need to know about your PALMONAS experience.
What materials are used in PALMONAS jewelry?
We specialize in high-quality demi-fine jewelry, primarily using 18k Gold Vermeil, 925 Sterling Silver, and ethically sourced gemstones to ensure durability and a luxury finish.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Does the jewelry come with a warranty?
Yes, all PALMONAS pieces come with a 6-month warranty covering manufacturing defects. This ensures your jewelry remains as beautiful as the day you bought it.
How should I care for my jewelry?
To maintain its shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided PALMONAS pouch when not in use and clean gently with a soft cloth.
Can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.