Returns & Exchanges
At PALMONAS, we strive for perfection in every piece, but if you are not completely satisfied, we offer a hassle-free 15-day return and exchange policy. Your fashion journey is our priority, and we ensure a seamless process for all eligible items in their original condition.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the jewelry is unworn, in its original packaging, and includes all authenticity certificates before our courier arrives for pickup.
Reverse Pickup
Once your request is approved, we will arrange a complimentary pickup from your doorstep within 24-48 hours.
Refund or Exchange Processing
After our quality team verifies the returned item, your refund will be credited to your original payment method or your exchange piece will be dispatched within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing